Noc Analyst
Company: TEKsystems
Location: North Charleston
Posted on: November 8, 2024
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Job Description:
Description: Top 5 Must Haves: Willingness to work 2nd shift
(3pm-1am) 4 days a week, Customer service/customer facing
experience, some NOC/troubleshooting experience,
proactive/self-sufficient (ability to complete tasks with little
direction) Job Summary: The Voice NOC Technician will monitor and
maintain our voice network operations, ensuring optimal performance
and swift resolution of issues. This role is critical in supporting
our clients and ensuring the reliability of voice services. Key
Responsibilities: Monitor voice network performance and
troubleshoot issues in real-time. Respond to alerts and incidents
related to voice services and escalate as necessary. Perform
routine maintenance and updates on voice systems and
infrastructure. Collaborate with cross-functional teams to
implement network changes and enhancements. Document and track
issues, resolutions, and network changes in the ticketing system.
Conduct regular health checks and audits of voice systems. Assist
in the configuration and provisioning of voice equipment. Provide
support and training to junior team members as needed. Skills:
voip, sip, pbx, snmp, icmp, cisco voip, avaya, Noc, Troubleshooting
Top Skills Details: voip,sip,pbx,snmp,icmp,cisco voip,avaya,Noc
Additional Skills & Qualifications: Associate's degree in
Telecommunications, Information Technology, or a related field;
Bachelor's degree preferred. 1+ years of experience in a NOC
environment, with a focus on voice technologies (VoIP, SIP, PBX).
Familiarity with network monitoring tools and protocols (e.g.,
SNMP, ICMP). Understanding of voice technologies and related
systems (e.g., Cisco, Avaya, Meta Switches). Experience Level:
Intermediate Level About TEKsystems: We're partners in
transformation. We help clients activate ideas and solutions to
take advantage of a new world of opportunity. We are a team of
80,000 strong, working with over 6,000 clients, including 80% of
the Fortune 500, across North America, Europe and Asia. As an
industry leader in Full-Stack Technology Services, Talent Services,
and real-world application, we work with progressive leaders to
drive change. That's the power of true partnership. TEKsystems is
an Allegis Group company. The company is an equal opportunity
employer and will consider all applications without regards to
race, sex, age, color, religion, national origin, veteran status,
disability, sexual orientation, gender identity, genetic
information or any characteristic protected by law.
Keywords: TEKsystems, Savannah , Noc Analyst, Professions , North Charleston, Georgia
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